RyanChat API ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered API platform.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
Account Information: Name, email address, company information, and billing details
API Usage Data: API keys, request patterns, and usage statistics
Communication Data: Messages sent through support channels
Payment Information: Processed securely through our payment partners
2.2 Information We Automatically Collect
API Request Data: IP addresses, timestamps, request/response content
Usage Analytics: Token counts, model usage, error rates
Log Data: Server logs for security and performance monitoring
2.3 Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and maintain session security. You can control cookie preferences through your browser settings.
3. How We Use Your Information
3.1 Service Provision
• Process API requests and responses
• Authenticate and authorize access
• Provide customer support
• Process payments and billing
3.2 Service Improvement
• Analyze usage patterns and performance
• Debug and troubleshoot issues
• Develop new features and services
• Ensure platform security and reliability
4. Data Security
We implement industry-standard security measures to protect your data:
Security Measures Include:
• End-to-end encryption for data transmission
• Secure API key management and rotation
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Data backup and disaster recovery procedures
• Compliance with SOC 2 and GDPR standards
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable measures.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: Trusted third-party services for payment processing, analytics, and infrastructure
Legal Requirements: When required by law, court order, or government request
Business Protection: To protect our rights, property, or safety, or that of our users
Business Transfers: In connection with a merger, acquisition, or sale of assets
Consent: With your explicit consent for specific purposes
6. AI Processing and Data Usage
Our AI models process the content you submit through our API:
AI Processing Guidelines:
• Content is processed to generate responses and complete tasks
• Input data is not permanently stored or used for model training
• We implement content filtering to prevent harmful outputs
• API responses are logged temporarily for debugging purposes
• We comply with responsible AI practices and ethical guidelines
We are committed to responsible AI usage and continuously monitor our systems to ensure they align with ethical AI principles.
7. International Data Transfers
Our services are hosted on cloud infrastructure that may involve data transfers across international borders. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses and adequacy decisions where applicable.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
Access Rights
• Right to access your personal data
• Right to data portability
• Right to rectification
• Right to erasure ("right to be forgotten")
Control Rights
• Right to object to processing
• Right to restrict processing
• Right to withdraw consent
• Right to lodge complaints
To exercise these rights, please contact us using the information provided below.
9. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
Account Data: Retained while your account is active and for 3 years after account closure
API Usage Logs: Retained for 90 days for debugging and analytics purposes
Payment Data: Retained as required for tax and accounting purposes (typically 7 years)
Marketing Data: Retained until you unsubscribe or withdraw consent
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our website. Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@ryanchat.com
Data Protection Officer: Available for GDPR-related inquiries
Response Time: We aim to respond to privacy inquiries within 30 days
EU Residents: If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.